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FAQS

Satisfaction Guarantee

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied we will do our best to resolve the problem.  Please contact us at 855-599-DFLY (3359) if anything about your order is unsatisfactory and we will work with you to reasonably satisfy your request.

Our standard return policy allows unwashed, unworn, unused or defective merchandise to be returned within 60 days after purchase for an exchange or refund.  Shipping charges will be refunded if we mistakenly sent the incorrect item or if the merchandise is defective. We cannot reimburse you for an amount greater than your purchase amount.

Returns and exchanges can be mailed to the address on the return form included with your order. Please complete the form when you return the item for refund or exchange. Once received, your refund or exchange will be processed within 7 business days and the credit card used for the original purchase will be credited. Return packages must be prepaid.  We cannot accept packages COD.

Security

Secure Socket Layer (SSL) encryption is used for every transaction to ensure the security of your information.  To ensure that your transactions are secure, be sure that the website address is preceded by “https:” versus “http.”  The “s” indicates a secure site.

Payment Options

We accept Visa, Mastercard, Discover, American Express and PayPal.

Your credit card will not be charged until your order is shipped.  We provide an order confirmation number for every order entered and you will automatically receive an email confirming that your order has been received.  Additionally, you will receive another email to notify you when your order has been shipped and that we have charged your credit card.

Sales Tax

We currently only collect sales tax for orders shipped to Illinois. Prices displayed on the website are exclusive of applicable taxes.

Domestic Shipping Costs

Ground 1-5 Days Delivery 3 Day Delivery 2 Day Delivery Next Day Delivery
Free $15.99 $24.99 $35.99

We are happy to provide free shipping for any order size to addresses within the continental U.S. excluding Alaska and Hawaii. International shipping is available.  Please contact us directly for shipping rates for destinations outside of the United States.  Taxes and duties may apply to international shipments.

Typically, ground orders should be received within 5 to 7 business days from the point in time in which the order is placed.  Orders for Infinity and Touch jeans take longer to process because they are individually hand-painted according to each customer’s specifications.  Those items may take an additional 5 to 10 business days to process depending on the complexity of the customization requested.

Please note that orders can be shipped to one address only and we cannot deliver to PO Boxes.

What is your privacy policy?

Effective Date: 2013

JClaire, LLC (doing business as Dragonfly by JClaire) is in the business of selling apparel and other products online.  We do so by providing consumers with information about the products we sell on our website and by providing tools for consumers to use to make a purchase decision.  We collect and store information that consumers enter into this Web site or that is provided to us through our customer service representatives. In order to complete the sales process we are required to request private information from the consumer.  This information may include but is not necessarily limited to name and address, billing address, shipping address, contact information (i.e., email addresses, telephone numbers etc.) and credit card information.

This information is used to complete the business transaction entered into between you, the consumer, and the company.  The data is used to process and ship orders you have requested, send confirmations and process product payments.  Additionally, information we retain in your account file may be used for promotional purposes to inform you of sales, new product offerings and new web site functions.  You may opt to not receive promotional communications.

Like many other Web sites, we use cookies to identify customers when they visit our site.  Cookies help us to improve your shopping experience and to display more prominently, products and services that might interest you.  If you do not have cookies enabled, you must enter your information each time you access our site or any of its associated customer features.

Cookies do not contain information that would allow you to be identified personally and they are not used for storing your account information.  You can disable the use of cookies on your Web browser.

It should be noted that JClaire, LLC might work with third parties that maintain their own customer policies and guidelines and have their own privacy policies, that are distinct from ours.

It is our policy to never share personal information with any third party other than those entities with whom we have contracted to perform services in connection with the operation of our businesses.  We do not sell contact information as leads to other parties and we only collect information to use for the reason for which it was provided.

If you prefer to not provide personal information to us via the web or by email, you may receive information from and/or provide information to us by telephone or through the U.S. mail.

When you visit our website and enter your contact information you are initiating a relationship with us that includes your consent to receive information from our affiliated partners and us.  This consent has an indefinite time frame and allows us to contact you by mail, phone, email or fax.  You can request that we stop contacting you at anytime and we will immediately comply with your request.

Also, you may select to “unsubscribe” on specific emails or advertisements and we will remove you from the contact list within 10 business days.

We use reasonable precautions to keep private the personal information you disclose both in your browsing and through your purchases and to only release this information to third parties we believe share our commitment to privacy.  However, we are not responsible for any breach of security or for the actions of these parties.

You may contact us with any comments, questions or concerns at:

JClaire, LLC 512 Thatcher Ave, River Forest IL  60305 or by calling 855-599-DLY (3359).